Privacy policy

1. Overview

Ice Tins Supply Co. (“Ice Tins”, “we”, “us”) operates www.icetins.com and is the business responsible for the personal information described in this policy. We are located at 8105 North Fraser Way, Burnaby, British Columbia V5J 5M8, Canada.

This policy applies to the website and to orders placed through it. It does not apply to third-party websites we link to, which publish their own policies.

2. Information we collect

Information you provide. When you place an order or contact us, we collect your name, email address, shipping address, order details and any information contained in your correspondence. Payment card details are collected and processed by our payment provider and are not received or stored by us.

Information collected automatically. When you visit the website we collect technical and usage information, including IP address, browser and device type, pages viewed, referring website and any campaign parameters contained in the link you arrived through. Some of this is collected using cookies and similar technologies, described in our cookie policy.

We do not collect payment card numbers, government identification, or any special category of personal information, and the website has no user accounts.

3. How we use information

• To process, fulfil and deliver your order.
• To send order confirmations, dispatch notices and service messages.
• To respond to enquiries, warranty claims and returns.
• To measure the performance of our advertising and website.
• To detect and prevent fraud and misuse.
• To comply with our legal, tax and accounting obligations.

Where the law requires a legal basis for processing, we rely on performance of a contract for order fulfilment, our legitimate interests for site security and advertising measurement, your consent where consent is required, and compliance with a legal obligation for record keeping.

4. How we share information

We do not sell personal information. We share it only with service providers who process it on our behalf and under contract, in the following categories:

• E-commerce and payment providers, to take and record orders.
• Shipping and logistics providers, to deliver them.
• Email service providers, to send order and service messages.
• Hosting, infrastructure and security providers, to operate the website.
• Advertising and measurement partners, including Meta Platforms, to report on advertising performance.

We may also disclose information where required by law, to enforce our terms, to protect our rights or the safety of others, or in connection with a merger, acquisition or sale of assets.

5. Cookies and similar technologies

We use cookies and similar technologies to operate the website, to remember the contents of your bag, and to measure advertising. Our cookie policy sets out the categories we use and how to refuse or remove them.

6. International transfers

We are based in Canada and some of our service providers are located in the United States and elsewhere. Personal information may therefore be stored and processed outside your country of residence and may be accessible to courts and authorities in those countries under their laws. Where required, we put appropriate safeguards in place for those transfers.

7. Retention

We keep personal information only for as long as necessary for the purposes described in this policy. Order and transaction records are retained for the period required by Canadian tax and business law. Information collected for advertising measurement is retained for a limited period and then expires. Correspondence is retained for as long as needed to resolve the matter and to honour any applicable warranty.

8. Security

We use appropriate technical and organisational measures to protect personal information, including encryption in transit and restricted access to systems that hold it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and choices

Subject to local law, you may request access to the personal information we hold about you, request that it be corrected or deleted, object to or restrict certain processing, request a portable copy, and withdraw consent where we rely on it. You may also opt out of marketing messages at any time using the unsubscribe link in any such message.

To exercise a right, contact us at shop@icetins.com. We will respond within the period required by applicable law. We may need to verify your identity, and we may retain information we are legally required to keep.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada or to the supervisory authority in your country of residence.

10. Children’s privacy

The website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at shop@icetins.com and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised, and any material change will be brought to the attention of customers by email.

12. Contact us

Ice Tins Supply Co., 8105 North Fraser Way, Burnaby, British Columbia V5J 5M8, Canada. Email shop@icetins.com.